- Select report type (~2 min)
- Answer eligibility questions (~2 min)
- Provide contact details (~2 min)
- Receive recovery link email (during reporting)
- Provide incident details + photos/videos (~10–20 min)
- Review and submit (~5 min)
- Receive temporary tracking number (immediately)
- Officer review (within 24 hours)
- If accepted: receive official report number + PDF copy (after acceptance)
Online Reporting
IF THIS IS AN EMERGENCY (Assault, Robbery) OR A CRIME IN PROGRESS call 9-1-1.
We are committed to ensuring that our online reporting platform is accessible to all users. If you encounter any accessibility barriers that prevent you from using the platform, please do not hesitate to reach out to us. You can make a report by calling us directly. We are here to assist you and ensure your experience is as seamless as possible.
Update an Existing Report
Have additional information about an online report you already submitted? Update your existing report with new details.
Update ReportHas someone damaged, defaced, or vandalized public or private property? This might include:
-
Breaking windows or mailboxes
-
Throwing eggs or another object at property
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Spray painting, writing or drawing on property
If you are the owner of, or an agent of the owner you can report the theft using the link below.
Are you a business owner or store security?
You can report theft from a retail location using the link below.
Have you had something stolen: You can report theft of:
- identification/wallet
- cell phone
- other personal property
Has your vehicle been broken into?
- Personal items left in vehicle
- Vehicle accessories (Catalytic Converter, Mirror, Hood Ornament)
**Please remember never to leave valuables in full view**
Report Hate Crime/Incident here
Hate Crime is a criminal act committed against a person or property which is motivated, solely or in part, by the suspect’s hate/bias or prejudice based on race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, or sexual orientation, gender identity, gender expression or similar factor.
Hate Incident involves behaviours that are motivated by bias against a victim’s race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, or sexual orientation, that are not criminal acts.
Examples:
- Hate Crime: Graffiti or damage to property involving hate.
- Hate Incident: Two neighbours arguing over a property line and one person makes a derogatory racial remark, but no criminal offence takes place.
Do you have additional information to add to your already filed report?
You can add it here.
How is my personal information used?
London Police Service (LPS) uses Rubicon's software platform for online reporting of non-urgent incidents. By making a report, you consent to the collection, use and disclosure of your personal information by Rubicon and LPS for the purpose of investigating your report. Questions about the collection of data, or any other matters regarding the Rubicon product, or process should be directed to:
London Police Service
Freedom of Information
601 Dundas St.
London, Ontario
N6B1X1
The London Police Service (LPS) strives to provide a convenient and unbiased way of reporting non-emergency incidents. A sworn police officer reviews all online reports ensuring that the same level of service is provided despite an officer not attending the scene. It is important to provide as much detail, including any digital evidence or documents, to ensure the report can be thoroughly investigated. Based on the information provided, the report can be reassigned to the appropriate investigative unit.
Every Report Matters
Community Safety: Each report enhances the police service's understanding of the community concerns. Recognizing trends in minor incidents can often lead to proactive measures, preventing more serious crimes.
Efficient Resource Allocation: Reporting online reduces the burden on emergency and non-emergency lines, allowing the police to allocate resources more effectively to urgent needs.
24/7 Accessibility: You can submit reports anytime, from any device, making it convenient to contribute to your community's safety without delay.
Empowering Residents: By reporting incidents online, you play an active role in your community's safety.
Experiencing Technical Issues?
Our technical support team is here to help you every step of the way. Please send an email to website administrators at support@tryrubicon.com
For all non-technical issues, please contact London Police Service: 519-661-5670
Frequently Asked Questions
Can i report an incident that happened in another city or town?
No. Please report incidents directly to the local police service of the city or town where they occurred.
Can i report a car accident/collision through this system?
No. Motor vehicle collisions should be reported to the Collision Reporting Center. Find more information here: https://www.londonpolice.ca/services/collision-reporting/collision-reporting-centre/
Is there any cost associated with online reporting?
No. Online reporting is a free service offered to enhance safety and convenience for our communities.
Will i need to speak to someone?
In most cases, no. However, someone may contact you if additional information is required for your report.
How secure is my personal information when reporting online?
We prioritize your privacy and security. All information is protected with the highest confidentiality standards, just as it would be at a police detachment.
Can i attach evidence, like photos or videos, to my report?
Yes. You can attach relevant photos and videos to most reports, helping to provide a clearer picture of the incident.
What if I don't get an email confirmation for my report?
Please check your spam or junk email folder and if you are still unable to locate the confirmation email it is possible an incorrect email was provided. In such cases, please call 519-661-5670 or email update@londonpolice.ca (Please include your full name and phone number should a member require additional information from you).
Who can i reach out to if I have more questions?
For further questions about online reporting, please contact London Police Service: 519-661-5670 .
For technical issues, email: support@tryrubicon.com.
When you provide us with personal information to complete a transaction, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as for advertisements, we will either ask you directly or your express consent, or provide you with an opportunity to say no.
How do you withdraw your consent?
If after you opt-in and you change your mind, then you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing us at support@tryrubicon.com.