Hire a Paid Duty Officer

Effective immediately, we will only field paid duty requests that are critical to city infrastructure or similar, as our main focus at this time is maintaining our front-line staffing levels. As such, we are unable to guarantee that your request will be fulfilled.

If you have further questions or concerns, please email paiddutyadmin@londonpolice.ca and a paid duty administrator will get back to you as soon as possible.

In order to ensure our front-line staffing, we regret to inform you that we are unable to accept requests for paid duties greater than two weeks in advance. This is being done to ensure the accurate and timely receipt of requests. Thank you for your patience.

All new customers will be required to create an account.

Customer links and a step-by-step information page will be available to help you create your new account.
Please follow the instructions carefully and contact us if you have any questions or concerns.

Organizers of events may hire our off-duty police officers for special events. These events are generally:

School dances
Concerts
Sports events
Business security
Bank moves
Wide load escorts
Traffic control
Community events

Upon review of the contract request, you will receive a notification to advise if your paid duty will be approved. If you have any further questions or concerns, please email paiddutyadmin@londonpolice.ca and a paid duty administrator will get back to you as soon as possible.

We will not approve the hiring of Special Paid Duty officers where the officer:

is required to be inside a place where liquor is being served
acts as door staff at places licensed under the Liquor Licence Act
receives money or has to certify the authenticity of cheques or cash
provides security during labour disputes

Q: Whom should I contact regarding questions about my invoice? Is it preferable to call or email?

A: For invoice-related questions, you can contact Financial Services. Email inquiries may be sent to paiddutyadmin@londonpolice.ca to request financial assistance.

Customers shall be invoiced, due and payable in full on receipt of an invoice issued by London Police Service. Payment shall be made by credit card via the Paid Duty electronic commerce tool, or by cheque payable to:

London Police Service
601 Dundas Street
London, ON N6B 1X1
Attention: Financial Services

Late payments are subject to interest charges.

Delinquent payments or NSF cheques will result in suspension of further contracts for service.

FAQs

Fees and Payment Structure

Wages for 2026

Special Constable - $68.63 /hr
Constable - $90.01 /hr
Sergeant - $100.50 /hr
Staff/Sergeant - $115.31 /hr
All vehicles - $32.00 /hr

Holidays

Special Constable - $91.51
Constable - $120.02 /hr
Sergeant - $134.00 /hr
Staff/Sergeant - $153.74 /hr
All vehicles - $32.00 /hr

Q: Are there any additional fees?

A: Standard rates apply for Officers and Vehicles. Canine - $44.00 per assignment.
Additionally, a 20% administration fee and applicable taxes are included.

Q: Do I pay before or after my paid duty date?

A: Payment is made after the paid duty date and is due upon receipt of invoice.

Q: What payment methods are accepted besides credit card?

A: The only other method of payment is via cheque. If you encounter difficulties paying by credit card through the portal, please email paiddutyadmin@londonpolice.ca and you will be connected to Financial Services.

Receiving Your Invoice

Q: When will I receive my invoice?

A: Invoices are issued no less than two weeks following the event date, in accordance with our payroll processing timeline.

Accessing Your Invoice

Q: Where can I access my invoice for payment?

A: Once available, invoices may be retrieved via the OES portal on our website, or directly through the secure link provided by email. After accessing your account you will see the following notification on your event if an invoice is available. ‘Payment Due’ will be showing in red.

Click on ‘View Event’. The amount due will be showing and an option to print your invoice. Underneath that will be an area to add your credit card number. Select ‘Process Payment’ after entering the number.

Invoice Management

Q: Can the invoice be transferred to another individual or company?

A: Yes, the invoice can be transferred to a different name or company. Please contact Financial Services via paiddutyadmin@londonpolice.ca to request this change. You will need to provide the relevant details for the transfer, and our team will facilitate the update on your behalf.

Q: Must each invoice be paid separately if they fall within the same pay period?

A: If paying by credit card, each invoice must be paid separately through the portal. However, if paying by cheque, you may pay multiple invoices together within the same pay period.

Q: If an officer is released early from their paid duty, am I responsible for the full amount of time requested?

A: No, you are only charged for the time the officer was present at the paid duty. The only exception is if the officer is released in less than 3 hours, in which case the minimum charge of 3 hours still applies.

Invoice Inquiries

Q: Whom should I contact regarding questions about my invoice? Is it preferable to call or email?

A: For invoice-related questions, you can contact Financial Services. Email inquiries may be sent to paiddutyadmin@londonpolice.ca to request financial assistance. For miscellaneous questions, call Nettie at 519-452-5211. For complex issues, contact Ryan at 519-452-5955.

Invoice Payment Timeframe

Q: How much time is allotted to settle the invoice?

A: Invoices are due upon receipt, but payment is expected within one month of the invoice being generated.

Special Events on Public Roads

If you are planning a special event that uses the public roads (for example, a marathon, parade, etc.), contact our special events coordinator.

How to Hire an Officer

To hire an officer, or to see the Special Paid Duty rates, please click the link below.

The London Police Service will not be accepting requests for paid duties greater than 2 weeks in advance. This is being done to ensure the accurate and timely receipt of requests.

Hire a paid duty officer instructions pdf

Hire an Officer