Make a Report

Choose the best way to make your report to us:

Call this number for an emergency that requires police, fire, and/or ambulance.

Examples of when to call 9-1-1
  • Any crime that is happening right now or that just occurred
  • Someone who is dead or about to die
  • Possible drunk/impaired driver
  • Person with a weapon
  • A police officer that needs help
  • You or someone else is in immediate danger
  • Suspicious person or vehicle
  • Serious car crash
  • Someone in medical distress or with a serious injury
  • Break and enter
  • Robbery
  • Sound of Gun Shots
  • Smell of gas
  • Fire or explosion

If you aren't sure if your call is an emergency or a non-emergency, call 9-1-1.

What to do if you accidentally call 9-1-1?
Do not hang up, even if you have not spoken to anyone. 9-1-1 operators must speak to you to confirm there is no real emergency. Explain to the 9-1-1 operator that you made the call by mistake and fully answer all questions they ask you.

You can visit our What to Expect When You Call 9-1-1 page for more information.

Examples of when to call the non-emergency line:
  • Any crime that did not just occur
  • Minor car crash
  • Traffic complaints
  • Child custody issues with no immediate safety concerns
  • Lost property
  • Vandalism
  • Theft from vehicles
  • Trouble with a person
  • Advice

IF THIS IS AN EMERGENCY OR A CRIME IN PROGRESS call 9-1-1.

Filing a report online

You will need a valid email address to complete the online report process. Once you submit your report, the system will provide you with a temporary report number.   You may be contacted by phone or email to provide additional information prior to your report being accepted.  Once the report has been accepted you will receive an email with a pdf copy of your police report (which will include the report number and officer information).

Online reporting is monitored between 6:00 am and 10:30 pm.

Do NOT file a report online if:

  • The incident is an emergency
  • The incident happened outside of London
  • The incident involves a car accident
  • The incident is domestic (intimate partner) in nature

The following incidents can be reported online:

Submit a report online

If the assault occurred within the last 24 hours or you are in immediate danger, call 9-1-1.

If the assault occurred more than 24 hours ago, call 519-661-5670 (TTY – 519-661-6472)

A uniformed officer will be dispatched who will establish a safe and private environment and ensure medical assistance is available if required. The officer will ask basic information about the incident, including:

  • An overview of what happened
  • Where the incident took place
  • The extent of any injuries
  • The identity or description of the assailant
  • The direction the assailant left, and by what means
  • If known, where the assailant lives, or works
  • If you have any preferences regarding how the investigation should proceed

The information will be sent to the Sexual Assault and Child Abuse Section. If further investigation is required, a detective will contact you.

Who will investigate my case?

Generally, your case will be assigned to a detective from the Sexual Assault and Child Abuse Section who conducts the investigation as it moves forward. These detectives have specialized investigative training in this area.

In most cases, they will conduct an in-depth interview with you, provide you with updates throughout the investigation and ensure you are well supported through the court process. The interview can be conducted at police headquarters or at the Regional Sex Assault and Domestic Violence Treatment Program (RSADVT) in a special interview room set up to help you feel more comfortable, or at another location if necessary. 

Information for Victims/Survivors of Sexual Assault

We staff our front desk with officers and civilians from 7 a.m.- 11:30 p.m. every day of the year. We have free public parking out front of our police station for people coming into our building. Our staff will help you with any of the emergency or non-emergency issues mentioned above as well as:

  • Help you to make a police report or arrange for an officer to meet you
  • Help you make an online report
  • Provide sign-in services if you are ordered by the courts to check in with us
  • Update your address if you are on police or court-imposed conditions
  • Take you into custody if you are wanted and want to turn yourself in
  • Provide you with a place of safety if you need immediate protection

For reporting instructions, pick the type of collision that applies to your situation.

Serious collisions

If you see or are involved in a serious car crash, call 9-1-1 right away.

A crash is considered serious if:

  • Someone is seriously injured or unconscious
  • A car is on fire
  • People are trapped in a car
  • Chemicals or fluids are leaking on the road
  • Criminal activity is involved (impaired driver, stolen vehicle, prohibited driver, etc.)
  • A car has rolled over on its side or roof
  • A driver flees the scene
  • The vehicles are blocking traffic and may cause another collision
  • You feel the situation is an emergency that requires police, fire or ambulance to attend right away

Minor injuries or damage to any other property

If you see or are involved in a minor collision, call our non-emergency line listed above and we will send a police officer to the crash.

A crash is considered minor if:

  • The injuries are very minor
  • The combined damage is over $2000
  • There is damage to other property (a homeowner's lawn, telephone pole, guard rail, etc.)
  • The cars can be safely moved off the road or are not creating a dangerous hazard where they are

No one is injured, no damage to other property, combined damage over $2000

You must report a motor vehicle collision at the Police Reporting Centre (PRC) if the following criteria are met:

  • There are no injuries
  • The combined damage is $2000 or more
  • There is no damage to other property (a homeowner's lawn, telephone pole, guard rail, etc.)

In this case we will not send a police officer to the scene unless there are safety concerns. You must take your vehicle to the PRC as soon as possible.

No one is injured, no damage to other property, combined damage under $2000

A collision does not need to be reported to us if the following criteria are met:

  • The combined damage is less than $2000
  • No one is injured
  • There is no damage to other property (a homeowner's lawn, telephone pole, guard rail, etc.)

This type of a collision is a civil matter between the involved drivers and vehicle owners.

Visit our Collision Reporting page for more information about collisions, including what information you must exchange with the other drivers.

Visit our Police Reporting Centre page for our hours of operation, location, and more.

Cybertip.ca is Canada's tipline to report the online sexual exploitation of children.  To report or for more information, please visit the Cyber Tip website

To report fraud or elder abuse in progress call 9-1-1.

To report a fraud or add to a fraud report, visit our online fraud reporting page

 

To protect against identity fraud in circumstances where identification is stolen, a fraud alert needs to be placed on the complainant's credit.  This is done by contacting Equifax (1-886-779-6440) and TransUnion (1-800-663-9980).

Register your bike with 529 Garage

You can make an anonymous call to Crime Stoppers to provide information about crimes that have already been committed, crimes that are about to happen, and the location of wanted people. They will never ask for your name and will not trace your phone number.

There are different agencies in the City of London who handle certain By-Law-related issues.

Animal Bites

Unless there is an ongoing risk to public safety, all animal bite reports are made to Animal Care and Control during their hours of operation.

Parking
All parking complaints are handled by the City of London on their parking complaint page

Sound (Noise) By-Law

Occupant noise complaints
(actions of a person(s) at a specific location, e.g. noisy party or loud music) 

London Police Service and the Municipal Law Enforcement (by-laws) office have partnered to address occupant noise complaints. 

An occupant noise complaint can be made by contacting London Police Service’s non-emergency phone line (519-661-5670), where details of the complaint will be obtained and then forwarded to Municipal Law Enforcement.

Police will only attend if there are extraordinary circumstances or serious safety concerns present. 

Non-occupant noise complaints
(e.g. noise from pool pumps, construction noise, car alarms, noisy vehicles, dog barking) 

Non-occupant noise complaints will continue to be managed by the Municipal Law Enforcement (by-law) officers (MLEO).

Please contact MLEO directly:

 

If there is an immediate threat to your safety or to someone else, call 9-1-1 immediately.

 

 

Contact Us

London Police Service
601 Dundas Street
London, Ontario
N6B 1X1

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Emergency: 911
Non-Emergency: 519-661-5670

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