Retail Safety and Security Guide

The Retail and Security Guide is a toolkit to help businesses prevent and reduce incidents of crime while enhancing the safety of both customers and staff.

This guide provides practical resources to help businesses:

• Become less vulnerable to crime
• Identify appropriate responses to retail crime
• Prevent and address the most common and severe forms of retail crime
• Manage situations involving abusive customers, suspicious individuals, intoxicated persons, and those experiencing mental health crises
• Implement measures to prevent workplace violence between customers and staff

The guide is available online at the Retail Council of Canada website:

Retail Safety and Security Guide Ontario - Retail Council of Canada

Reporting Theft

When reporting instances of retail theft, here is what can be expected.

1. If the theft has already occurred, the suspect is no longer on scene, and there is no suspect information, you can file an online report.
2. If the theft has just occurred but the suspect has left the area, call 9-1-1.
3. If the suspect is still there, call 9-1-1.
4. All bike and gas reports incidents are to be reported online.