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Information for Victims of Crime

If you are an ABUSED Woman YOU ARE NOT ALONE!

Call the Abused Women's Helpline:

  • 519-642-3000
  • 1-800-265-1576 

Victim Services of Middlesex London
And
Crisis Intervention / Victim Support Unit
London Police Service
519-661-5636

Take Action

  • If you are in immediate danger, CALL 9-1-1
  • For non-emergencies call 519-661-5670
  • Create a safety plan for yourself and your children
  • Bring your children with you if you leave
  • Document any incidents
  • Keep health cards, bank cards, legal papers and/or court documents, spare house and car keys, emergency money, an ID, for you and your children with you
  • Tell supportive family and friends of your plans
  • Keep this booklet in a safe place

No one expects to become a victim of crime.  The London Police Service understands that whether you have been physically hurt, threatened, or have been the victim of a property crime, you may need information to assist you.  

This brochure will provide you with information about: 

  • Victim Rights

  • Common reactions to being a victim of crime

  • Some things you can do that may help

  • How to clear your browser history

  • Victim Quick Response Program +

  • Judicial process

  • Information on Victim Impact Statement 

  • Crime Prevention Home Safety Audits

  • Community resources that can help

VICTIMS’ BILL OF RIGHTS

An Act Respecting Victims of Crime – Victims' Bill of Rights, was proclaimed as law on June 11, 1996. The Act supports and recognizes the needs of victims of crime. 

The Act includes a set of principles that guide how justice system officials should treat victims at different stages of the criminal justice process. 

The principals stipulate that victims: 

  • Are treated with courtesy, compassion and respect for their personal dignity and privacy

  • Are given the opportunity to be interviewed by police officers and officials of the same gender as the victim, when that victim has been sexually assaulted

  • Have access to information concerning services and remedies available to victims

  • Have access to information about the progress of criminal investigations and prosecutions as well as the sentencing and interim release of offenders from custody

  • Have access to information about plea and pre-trial arrangements and their role in the prosecution

  • Have access to information about the conditional release of offenders from custody, including release on parole, temporary absence, or escape from custody

  • Are entitled to have their property returned as promptly as possible by justice system officials, where the property is no longer needed for the purposes of the justice system (for example, to carry out an investigation, trial or appeal)

  • Making it easier for victims of crime to sue their assailants in civil actions 

The Act also states that a person convicted of a crime is liable for damages to the victim for emotional distress, and bodily harm resulting from the distress. The Act makes it clear that a victim of intimate partner violence, sexual assault or attempted sexual assault is presumed to have suffered emotional distress. Subject to judicial discretion, the following measures are provided for victims in civil actions: 

  • An offender's sentence should not be considered when awarding compensatory damages; except in the case of punitive damages

  • Victims who are successful in their lawsuits are presumed to be entitled to reimbursement for most of their legal costs by their assailant

  • Victims are entitled to receive interest on awards from the date of the crime to the date of trial; and

  • Victims who live outside Ontario and who are commencing a lawsuit will usually not have to post security at the outset of the proceeding

 

Common Reactions

People who have had their lives disrupted by a crime may experience physical and emotional reactions, and this is normal. Some of the things you may experience include:

Physical:

  • difficulty falling asleep or waking often during the night

  • change in your appetite

  • backaches or stomach aches

  • headaches and fatigue 

Behavioural:

  • crying

  • need to be alone/or surrounded by others

  • emotional outbursts; and

  • pacing 

Thinking:

  • difficulty concentrating

  • replaying the event over and over in your mind

  • nightmares; and

  • blaming yourself or others who are not responsible

Emotional:

  • anger
  • anxiety

  • feeling overwhelmed

  • guilt

  • panic

  • sadness/withdrawal

  • fear

  • irritable 

 

SOME THINGS YOU CAN DO THAT MAY HELP

  • know it is not your fault

  • be kind to yourself

  • hold on to the belief that life can and will be different

  • try to return to your usual routine

  • talk to someone you trust

  • try to get 8 hours sleep per night

  • eat well balanced meals at regular times

  • avoid alcohol, caffeine, and sugary foods

  • drink lots of water

  • exercise

  • relax- spend time with the people you love, in places that make you happy
  • avoid isolation

  • pace yourself – learn to say NO

  • don’t make any big life changes or decisions; and
  • ask for help if things seem overwhelming

 

A word about children…

Children who have been involved in a traumatic incident need the attention and close physical contact of their parents or caregivers: 

  • reassure them of their physical safety

  • allow them to set their own pace

  • try to keep routine as normal as possible

  • encourage them to play and draw – it is a way to cope with stress and anxious feelings

  • take opportunities to listen and talk to you child

  • talk about your own reactions with your child; and

  • practice relaxation techniques with them

If your child is required to attend court…

The Child Witness Program offers services to child witnesses which include pre-court preparation, advocacy and referrals.  Children are given information about how the court works, how to reduce their anxiety about testifying, and are supported emotionally throughout their court experience.

For more information about the Child Witness Program please call 519-679-7250

 

HOW TO CLEAR YOUR BROWSER HISTORY

Your computer contains critical information which could put you in danger. Here are general guidelines for removing information from the browser history: 

Internet Explorer:

Go to "Tools" at the top of screen and select "Delete Browsing History".

Firefox:

Delete recent activities by going to "Tools" and selecting "Clear recent history." Delete past activities by clicking on "History" at the top of the screen. Click on the website you want to remove from your history and hit the "delete" button on your keyboard.

Chrome:

Click on "History" at the top of the screen and select "Show Full History". Click on "Edit items..." on the right side of the screen. Check the boxes next to the websites you wish to remove and click on "Remove selected items", or select "Clear all browsing data..." to remove all information about the web pages that have been visited.

 

THE VICTIM QUICK RESPONSE PROGRAM + (VQRP+):

The Victim Quick Response Program + (VQRP+) provides short-term financial support toward essential expenses for victims, their immediate family members and witnesses in the immediate aftermath of a violent crime to help reduce the impact of the crime, enhance safety and meet immediate practical needs.

Supports are available to meet the most basic and critical needs when no other means are available.

Who is eligible for the VQRP?

VQRP+ is available to individuals who have no other financial means (e.g. private insurance). 

Some of the criteria to receive VQRP+ assistance:

  • It must be a violent crime (intimate partner violence, human trafficking, homicide, etc.) occurring in Ontario

  • There must be a direct link between the crime and the expense being requested

  • There must be no available service that is publicly funded that can meet the same need

  • Depending on the crime, it must have been reported or disclosed to a police service, child protection authority, intimate partner violence shelter, sexual assault centre, hospital, community agency or Indigenous organization that provides services to victims

Additional eligibility criteria apply.

To find out if you are eligible, please contact 519-661-5636, which is the Crisis Intervention/Victim Support Unit and Victim Services Middlesex London who are the providers of this program in London.

 

STEPS IN THE JUDICAL PROCESS

Court process is lengthy, it can take months and sometimes years.

 A crime is reported

  • police investigate
  • charge is not laid, or;

A charge is laid

  • arrest is made, an appearance notice is given, accused is released and a court date is set, or;

A charge is laid

  • arrest is made and bail hearing date is set
    • accused is released on conditions and a court date is set
    • bail is denied and accused is remanded into custody

Administrative Court Appearance(s)

  • accused pleads guilty
    • sentencing
  • accused sets trial date and enters plea of not guilty
    • trial
      • accused is found not guilty or;
      • accused is found guilty
        • Sentencing

Supports within the Criminal Justice System

Police:  The police are usually the first people whom victims encounter. The role of the police is to investigate the crime.  They determine what action needs to be taken after a crime.  They may:

  • When appropriate issue a warning
  • Lay a charge; – once a charge has been laid, neither the victim nor the police can have it withdrawn
  • Arrest the accused; or
  • Recommend that an accused be held in custody for a bail hearing or released on an undertaking (conditions) 

Victim Services Middlesex London (VSML), is a non-profit charitable organization. VSML and the London Police Service Crisis Intervention/Victim Support Unit (CIVSU) work in partnership to provide victims of crime and/or traumatic circumstances with immediate support and referrals to available programs and services. 

Victim/Witness Assistance Program:  Services are provided on a priority basis to vulnerable victims and witnesses of violent crimes, such as domestic violence, child abuse, sexual assault, elder abuse, homicide and hate crimes. Assistance and support is provided throughout the criminal justice process after charges have been laid.  This service is located at the Court House on 80 Dundas Street, London, ON.   

Some services they offer are:

  • Answering your questions about the criminal justice system, courtroom procedures and your role in court
  • Helping you understand what to expect at each court date
  • Providing you with copies of court papers, such as bail conditions and probation orders
  • Providing your input to the Crown Attorney
  • Offering ongoing emotional support
  • Referring you to community agencies for other services you may need, such as counselling and safety planning
  • Arranging for language interpreters and/or accommodate any special needs
  • Helping you understand a Victim Impact Statement.

Testimonial Aids

Upon application to the court by the Crown Attorney, victims and witnesses may be granted a testimonial aid. 

The Criminal Code contains a number of provisions that make it easier for victims and witnesses to provide their testimony in court proceedings. Testimonial aids include but not limited to: 

  • Allowing victims and witnesses to testify outside the courtroom by closed-circuit television or inside the courtroom but behind a screen which would allow them not to see the accused.
  • Allowing a support person to be present while victims and witnesses testify in order to make them more comfortable. which can help make it easier for them to provide their testimony include:

VICTIM IMPACT STATEMENT 

What is a Victim Impact Statement?

During sentencing, the purpose of the Victim Impact Statement is to let the judge, Crown Attorney, defence lawyer and accused know how you were affected by the crime. 

Who may complete a Victim Impact Statement?

Anyone who is a victim of a crime may complete a Victim Impact Statement.  If the victim is unable to complete a form, or has died, a family member may complete the statement instead.                  

If you are a client of Victim Witness Assistance Program, and need more information about your Victim Impact Statement, please contact: 

Victim/Witness Assistance Program
519-660-3041 

 

DOMESTIC VIOLENCE COURT PROCESS EARLY INTERVENTION PROGRAM

The Early Intervention Program (EIP) allows for certain cases of intimate partner violence offences to be handled as quickly as possible through the court system.  The goal of this program is to ensure the victim’s safety, to support victims, and to hold offenders accountable. 

If this is a first offence, no weapon was used, and you were not seriously physically hurt, at the discretion of the Crown Attorney, your partner MAY be eligible for the EIP

Remember:

  • Your views will be considered by the court
  • You always have access to court and community services which can provide you with on-going support

If your partner…

  • Accepts responsibility for their actions and pleads guilty to the crime and
  • Agrees to successfully complete a counselling program 

And…

Your partner has access to a partner assault program where they may learn how to avoid repeating their abusive behaviour. 

If all the conditions have been met, your partner may receive a conditional discharge and not have a criminal record. The Victim/Witness Assistance Programme will be in touch with you soon if your case is being considered for the EIP. 

Changing Ways (EIP in London)
825 Bradley Ave, 519-438-9869   

If you have any questions, please contact:

Victim / Witness Assistance Program
519-660-3041 

 

DOMESTIC BAIL SAFETY PROGRAM

When intimate partner violence charges are laid, the accused may appear in bail court following their arrest. A support team which includes the Victim/Witness Assistance Program, London Police Service and Crown Attorney’s Office will contact the victim to provide information explaining the court process. This allows opportunity for the victim to provide input on bail conditions. 

To make an appointment, please call: 

Victim Witness Assistance Program
519-660-3041 

INDEPENDENT LEGAL ADVICE FOR SUVIVORS OF SEXUAL ASSAULT PROGRAM

Ontario provides victims of sexual assault with free legal advice any time after the incident, regardless of how much time has passed. A lawyer can help you make an informed decision about your next steps. 

To find out if you are eligible and for more information, please call: 1-855-226-3904

CRIME PREVENTION

A Home Safety Audit is available to anyone seeking information on how to make their home as safe as possible. If you would like more information about crime prevention strategies, or to schedule a Home Safety Audit, please call: 

London Police Service - Crime Prevention Officer
519-661-5684 

Police/Legal Information

London Police Service-Emergency - Call 911
601 Dundas Street
519-661-5670

Crisis Intervention/Victim Support Unit (Formerly Family Consultants)
601 Dundas Street
519-661-5636       

Crown Attorney
80 Dundas Street
519-660-3003 

Family Law Information Centre (FLIC)
80 Dundas Street
519-660-3001

Additional Victim Support Services

Child Witness Program
254 Pall Mall Street, Suite 200
519-679-7250 

Victim/Witness Assistance Program
80 Dundas Street
519-660-3041                

 Victim Services of Middlesex London In partnership with London Police Service Crisis Intervention/ Victim Support Unit
601 Dundas Street
519-661-5636

Victim Information Service (notification of Federal offences)
1-800-518-8817                         

Victim Support Line (notification of Provincial offences)
1-888-579-2888

Domestic Violence/Sexual Assault Services

Anova (formerly Women’s Community House & Sexual Assault Centre London)
101 Wellington Road and 450 Clarke Road
24 hr. Hotline: 1-800-265-1576
519-642-3000
TTY 519-963-0427
Non-Crisis 519-642-3003             

Atlohsa Family Healing Services
343 Richmond Street, Suite 109
519-438-0068 

London Abused Women’s Centre
797 York Street, Unit #5
519-432-2204                            

Muslim Resource Centre for Social Support & Integration
312-111 Waterloo Street
519-672-6000 

Regional Sexual Assault and Domestic Violence Treatment Centre
St. Joseph’s Health Care
268 Grosvenor Street
519-646-6000 ext. 64224 

Violence Against WomenServicesElginCounty
45 Princess Ave. S., St. Thomas, ON
519-633-0155
1-800-265-4305                         

Women’s Rural Resource Centre
145 Beech Street, Strathroy, ON
Counselling Number:  519-245-6235
Shelter Number:  519-246-1526  
24 hour hotline: 1-800-265-5390  

Zhaawanong Shelter
256 Hill Street
519-432-0122

Counselling Services

Daya Counselling Centre
333 Dufferin Ave
519-434-0077

 Family Service Thames Valley
125 Woodward Ave
519-433-0183 

Réseau-Femmes du Sud-Ouest de l'Ontario
380 Wellington St, Tower B, 6th Floor
519-858-0954
1-888-858-0954

Crisis Services

Canadian Mental Health Association Middlesex
Mental Health & Addiction Crisis Centre
648 Huron Street
24 hours/7 days a week – Walk in service

Reach Out
24 hours/7 days a week - Information, crisis and support line
519-433-2023 or 1-866-933-2023

Children’s Services

Children’s Aid Society of London and Middlesex
1680 Oxford Street East
519-455-9000
After Hours: 519-858-5998

Humana (formerly WAYS Mental Health Supports and Anago non-residential resources)

371 Princess Ave.
519-435-1099 

Kid’s Help Phone - 24 Hours
1-800-668-6868 

Merrymount - Family Support & Crisis Centre
1064 Colborne Street
519-434-6848  

Tandem (formerly Crisis & Intake Team) – 24 Hours
519-433-0334

Vanier Children’s Mental Wellness
871 Trafalgar Street
519-433-3101

Hospitals/Health Care

London Intercommunity Health Centre
659 Dundas Street
519-660-0874
1355 Huron Street Unit 7
519-659-6399 

London Health Sciences Centre
University Campus – 339 Windermere Road
Victoria Campus/Children’s Hospital – 800 Commissioners Road East
519-685-8500

Middlesex-London Health Unit
355 Wellington Street
519-663-5317 

Parkwood Institute
550 Wellington Road
519-646-6100

St. Joseph’s Health Care London
268 Grosvenor Street
519-646-6000

 

Services for Seniors

Alzheimer Society of London and Middlesex
519-680-2404
Local Health Integration Network (LHIN)
In-home and community based care
519-473-2222 

London Intercommunity Health Centre
Seniors Programs
519-660-0874                

London & Middlesex Behavioural Response Team
800 Commissioners Road East
519-667-6865 

Specialized Geriatric Services
Parkwood Institute
550 Wellington Road
519-685-4000, Ext. 44028 

Additional Community Supports:

Across Languages Translation & Interpretation
129 Wellington Street
519-642-7247  

Centre for Research & Education on Violence Against Women and Children, Western University
1137 Western Road #1158
519-661-4040 

Changing Ways
555 Southdale Road East, Suite 100
519-438-9869 

City of London
300 Dufferin Ave
519-661-2489 

John Howard Society of London & District
Main Office:
601 Queens Ave.
519-438-4168

Bail Office:
570 Queens Ave.
519-518-5420 

Ministry of Community and Social Services
217 York St #203
519-438-5111 

N’Amerind Friendship Centre
260 Colborne St
519-672-0131 

Office of Women’s Issues
777 Bay Street, 6Fl, Suite 601 D, Toronto
416-314-0300
1-866-510-5902  

United Way Elgin Middlesex
409 King Street
519-438-1721

 

Please note that URLs are not included as they are constantly changing and being updated. URL information can be found by conducting a browser search on your device.

 

Please visit INFORMATION LONDON for a complete listing of community and social services in London and Middlesex.

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